RACAP Foundation (“RACAP”, “us”, “we”) on its website (www.racfo.org) or any sub-domain of this website, including but not limited to the website.

We value your privacy and believe in being transparent about the use of information that we collect from you. We are committed to protecting your personal information from unauthorized access or use. We will use reasonable organizational, physical, technical and administrative measures to protect personal information within our organization. This document is to help you better understand our policies.

1. Purpose of This Privacy Policy

This privacy policy outlines our approach to handling personal information responsibly. The information collected from you is used solely for legitimate business purposes, including:

• Providing and improving our services
• Managing user accounts
• Offering customer support
• Conducting internal research and service analysis
• Communicating service-related updates

2. Protection of Personal Information

We implement reasonable physical, technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Your information is stored on secure servers, and access is restricted to authorized personnel only. Third-party service providers engaged by us are required to maintain strict confidentiality and data security standards.

You are responsible for safeguarding your account credentials and preventing unauthorized access to your device.

Furthermore, if you choose to close your account or your account is terminated with us, we will continue to adhere to the privacy policies and practices outlined here. However, if you maintain an account that you access through our website, you are responsible for protecting and maintaining the confidentiality of your Account ID and Password and restricting access to your computer.

3. Collection of Personal Information

To avail our services, you may be required to provide certain personal or sensitive personal information voluntarily through:

• Website registration
• Service request forms
• Emails, messages, or phone communications

Such information is collected only to fulfill your service requirements effectively.

In limited circumstances, RACAP may contact you via phone or email strictly for service-related support.

4. User Security Responsibilities

To enhance your online security, we recommend that you:

• Keep your passwords confidential
• Avoid easily guessable passwords
• Change passwords periodically
• Do not reuse passwords across multiple platforms

5. Legal Compliance & Privacy Commitment

RACAP follows applicable data protection laws, including the Information technology Act, 2000 and the digital personal data protection Act, 2023, along with relevant international data protection standards where applicable.

This privacy policy may be updated from time to time to reflect legal or operational changes. Continued use of the website constitutes acceptance of the updated policy.

6. User Rights

You have the right to:

• Access, update, or correct your personal information
• Withdraw consent for data processing
• Request deletion or restriction of your data

Certain information may be retained to meet legal obligations, complete transactions, or maintain records. Withdrawal of consent for essential data processing may result in discontinuation of services.

7. Website Usage Information

We may collect non-sensitive information related to your interaction with the website, such as login details, services accessed, and usage patterns, to improve functionality and user experience.

Information available in the public domain may be used without consent, as permitted by law.

8. Data Security

While we use industry-standard security measures, no method of data transmission or storage is completely secure. Therefore, absolute security of information cannot be guaranteed.

9. Acceptance of Policy

By accessing or using our website and services, you agree to the terms of this Privacy Policy and our Terms & Conditions.